Small business owner
Beth owns a property rental business and one of her "difficult" clients (a homeowner) wrote to point out the grammatical and punctuation errors in her correspondence with him. He said it didn't give him much confidence in her professionalism and attention to detail – something important to him in business.
After the shock had worn off, Beth realized he was correct. She hired an editor to go through her website and core marketing materials.
Here's an example of the issues the editor caught:
Dates written in multiple formats
Business names and job titles were incorrect
Inconsistency of capitalization
Poor spelling, grammar, and punctuation
Additions the editor made:
Added headings for ease of understanding
Amended style and tone to align with target audience
Beth has learned a great deal from working with an editor. However, despite knowing more, she doesn't have the time or the inclination to proofread her business content before it is posted online, so she continues to work with an editor on a monthly retainer basis.
Her "difficult" client noticed the change and, the next time he saw Beth he took her to lunch and paid her a compliment. She now manages two additional properties for him.
Samantha writes crime and mystery books, initially published through a traditional publisher, but more recently via self-publishing. When she put her latest novel up on Amazon, more than one reviewer mentioned editing issues.
After licking her wounds, she knuckled down to finding an editor she could work with, someone who understood her genre and her way of working.
"My editor picked up on so many inconsistencies and avoidable errors – I was mortified!
"On closer inspection, I realized that many of the issues my editor flagged were things I wasn't even aware of as being errors."
After a successful collaboration and re-publication, Samantha sent her editor an email, "I cannot thank you enough for all the work you did on my novel. You are the last set of eyes any manuscript needs before it goes out into the world. I'd definitely like to work with you on my next book."
A year later, the book went on to win a competition.